{"xsrfToken":"ccb81f6c81d208faa8ff1417da590cff72e0291f_lout","branding":{"id":"3","key":"brad","name":"NetSPI Support Operations","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#f36b22","headerLinkColor":"#ffffff","headerLinkHoverColor":"#8c431b","headerLinkHoverBGColor":"#8c431b","headerBadgeColor":"#8c431b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8aab2d5a-7ea2-4940-bd0b-cfb5b88261b2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjM1NjMyYi1kMjlmLTQyNDYtOTQ3YS03NDcxNzU1YmFlYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhYWIyZDVhLTdlYTItNDk0MC1iZDBiLWNmYjViODgyNjFiMiI6WyJyZWFkIl19LCJleHAiOjE3NDM3NDA2ODQsIm5iZiI6MTc0Mzc0MDA4NH0.m7kUqYKhGZkype3tEtuudsfBu1OfljBDMUimQeKLANg&client=2f35632b-d29f-4246-947a-7471755baeac&mode=fit","logoId":"8aab2d5a-7ea2-4940-bd0b-cfb5b88261b2","isLogoAvailable":true,"helpCenterTitle":"NetSPI Support Operations","sharedPortalName":"NetSPI Support","userInitialAnnouncementHeader":"Need help? Here's how!","userInitialAnnouncementMessageWiki":"<p><a href=\"https://help.portal.netspi.com/servicedesk/customer/portal/3/article/48955399\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How To Contact Support</a></p>","translations":{"en-US":{"helpCenterTitle":"NetSPI Support Operations","sharedPortalName":"NetSPI Support","announcementHeader":"Need help? Here's how!","announcementMessage":"[How To Contact Support|https://help.portal.netspi.com/servicedesk/customer/portal/3/article/48955399]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#07142a","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"brad","projectId":10023,"serviceDeskId":3,"name":"NetSPI Support Operations","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"30","name":"Access Request","descriptionHtml":"<p>Please fill out this form with the details of the access you need. Please be as detailed as you can be.</p>","callToAction":"Access Request","introHtml":"<p>You need permissions to access a project, business unit, or some other item</p>","icon":10506,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[13],"key":""},{"id":"32","name":"Engagement Creation / Deletion","descriptionHtml":"<p>Use this form to request the creation or deletion of a project. For creation, ensure you provide a list of all users who will need access. Describe the purpose of the project, the type, the business unit, and whether or not it will contain sensitive client data.</p>\n<p>For deletion of a project, specify if the project contains any sensitive client data.</p>","callToAction":"Engagement Creation / Deletion","introHtml":"<p>You would like a project created or deleted</p>","icon":10507,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[13],"key":""},{"id":"44","name":"Generic Request","descriptionHtml":"","callToAction":"Generic Request","introHtml":"<p>You have a general request not covered by another category</p>","icon":10491,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[13],"key":""},{"id":"46","name":"Login Issue","descriptionHtml":"","callToAction":"Login Issue","introHtml":"<p>You're having trouble logging into the Platform</p>","icon":10506,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[13],"key":""},{"id":"38","name":"Question","descriptionHtml":"<p>Please fill out this form to the best of your ability, being aware of required fields and adding as much detail as you can.</p>","callToAction":"Question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[13],"key":""},{"id":"43","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>You noticed something that isn't working but should be and it is repeatable or reliable. This will most likely be escalated to development for review</p>","icon":10476,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[13],"key":""},{"id":"45","name":"Request an Enhancement","descriptionHtml":"","callToAction":"Request an Enhancement","introHtml":"<p>Have a new idea for one of our services? Submit an enhancement request and we'll take a look.</p>","icon":10535,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"80","name":"CAASM Testing Bug","descriptionHtml":"","callToAction":"CAASM Testing Bug","introHtml":"<p>You noticed something that isn't working but should be and it is repeatable or reliable. This will most likely be escalated to development for review</p>","icon":10681,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10681","groups":[],"key":""},{"id":"81","name":"CAASM Testing Feature","descriptionHtml":"","callToAction":"CAASM Testing Feature","introHtml":"<p>You would like to improve CAASM through testing and have an idea</p>","icon":10535,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"34","name":"Report an Incident","descriptionHtml":"<p>Use this form to describe the incident or issue you are seeing. Please provide any relevant evidence or steps to reproduce along with information about the severity of the impact and urgency of resolution.</p>","callToAction":"Report an Incident","introHtml":"<p>You encountered an issue in one of our applications that caused a negative impact or inconvenience</p>","icon":10480,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"47","name":"Scan Stopped Notification","descriptionHtml":"","callToAction":"Scan Stopped Notification","introHtml":"<p>Automated notification of scan stoppage</p>","icon":10521,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Service Requests"}],"orderMapping":{"13":[45,44,43,38,30,32,46]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8887dbf8-d6ff-327c-9c2e-048c1e7876f8","appLinkName":"System Confluence","appLinkUrl":"https://netspi-eng.atlassian.net/wiki","spaceKey":"NSKB","spaceName":"NetSPI Knowledge Base","spaceUrl":"https://netspi-eng.atlassian.net/wiki/spaces/NSKB","isServer":false},"labels":[],"projectKey":"SOPS","serviceDeskId":3,"kbLinkDomainURLs":["https://help.portal.netspi.com","https://netspi-eng.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOPS","userLanguageHeader":"Need help? Here's how!","userLanguageMessageWiki":"<p><a href=\"https://help.portal.netspi.com/servicedesk/customer/portal/3/article/48955399\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How To Contact Support</a></p>","defaultLanguageHeader":"Need help? Here's how!","defaultLanguageMessage":"[How To Contact Support|https://help.portal.netspi.com/servicedesk/customer/portal/3/article/48955399]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjM1NjMyYi1kMjlmLTQyNDYtOTQ3YS03NDcxNzU1YmFlYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NDEyODQsIm5iZiI6MTc0Mzc0MDA4NH0.BePOWsNC-2O-YOnSEsqeifAhX1nvZRrp6hq-vpLXhxI","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"2f35632b-d29f-4246-947a-7471755baeac","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"405acce8-48c1-4594-887d-ff419aa1f1d8","name":"NetSPI Knowledge Base","categoryUrl":"https://help.portal.netspi.com/servicedesk/customer/portal/3/topic/405acce8-48c1-4594-887d-ff419aa1f1d8","createdAt":"1695316545788"}]}},"reqCreate":{"id":30,"projectId":10023,"form":{"name":"Access Request","descriptionHtml":"<p>Please fill out this form with the details of the access you need. Please be as detailed as you can be.</p>","callToAction":"Access Request","intro":"<p>You need permissions to access a project, business unit, or some other item</p>","instructions":"<p>Please fill out this form with the details of the access you need. Please be as detailed as you can be.</p>","icon":10506,"iconUrl":"https://help.portal.netspi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"The title of the issue. Very short and very to the point. For example: \"Code blocks not displaying\" or \"Need access to project 0010234\"","descriptionHtml":"<p>The title of the issue. Very short and very to the point. For example: \"Code blocks not displaying\" or \"Need access to project 0010234\"</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Module / Service Offering / Application","description":"Use the dropdown to select s many components as are applicable","descriptionHtml":"<p>Use the dropdown to select s many components as are applicable</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10035","label":"Attack Service Management (ASM)","selected":false,"children":[]},{"value":"10034","label":"Breach and Attack Simulation (ASI)","selected":false,"children":[]},{"value":"10104","label":"CAASM (CAASM)","selected":false,"children":[]},{"value":"10045","label":"N/A","selected":false,"children":[]},{"value":"10039","label":"Platform (PLTF)","selected":false,"children":[]},{"value":"10058","label":"Platform - ASM (PFASM)","selected":false,"children":[]},{"value":"10059","label":"Platform - PTaaS (PFPTAAS)","selected":false,"children":[]},{"value":"10071","label":"Resolve Enterprise (RES)","selected":false,"children":[]},{"value":"10046","label":"Resolve PTaaS (RPT)","selected":false,"children":[]},{"value":"10060","label":"Support Operations (SOPS)","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10463","fieldConfigId":"10701","label":"Full Engagement Name","description":"Example: NetSPI - 2025 - Expen1. This is the PROJECT name, not the client. We need this for access audits","descriptionHtml":"<p>Example: NetSPI - 2025 - Expen1. This is the PROJECT name, not the client. We need this for access audits</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10191","fieldConfigId":"10355","label":"Customer Impacting?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10315","label":"Yes","selected":false,"children":[]},{"value":"10316","label":"No","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10196","fieldConfigId":"10360","label":"Priority","description":"How urgent is this for you to continue working?","descriptionHtml":"<p>How urgent is this for you to continue working?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10330","label":"Low","selected":false,"children":[]},{"value":"10331","label":"Medium","selected":false,"children":[]},{"value":"10332","label":"High","selected":false,"children":[]},{"value":"10333","label":"Critical","selected":false,"children":[]},{"value":"10334","label":"Urgent","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detailed Description","description":"Outline justification for the access request or tag anyone that may need to give approval. Finding Template and other admin function require Service Lead approval","descriptionHtml":"<p>Outline justification for the access request or tag anyone that may need to give approval. Finding Template and other admin function require Service Lead approval</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please add any screenshots, tables, or other evidence that may help us fulfill your request","descriptionHtml":"<p>Please add any screenshots, tables, or other evidence that may help us fulfill your request</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/30","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/30","calendarParams":{"firstDay":0,"date":"2025-04-03T23:14:44-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8887dbf8-d6ff-327c-9c2e-048c1e7876f8","appLinkName":"System Confluence","appLinkUrl":"https://netspi-eng.atlassian.net/wiki","spaceKey":"NSKB","spaceName":"NetSPI Knowledge Base","spaceUrl":"https://netspi-eng.atlassian.net/wiki/spaces/NSKB","isServer":false},"labels":[],"projectKey":"SOPS","serviceDeskId":3,"kbLinkDomainURLs":["https://help.portal.netspi.com","https://netspi-eng.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZjM1NjMyYi1kMjlmLTQyNDYtOTQ3YS03NDcxNzU1YmFlYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NDEyODQsIm5iZiI6MTc0Mzc0MDA4NH0.BePOWsNC-2O-YOnSEsqeifAhX1nvZRrp6hq-vpLXhxI","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"2f35632b-d29f-4246-947a-7471755baeac","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}